Privacy Policy

1. About this policy

In this policy, “Kveto Sunspire”, “we”, “us” and “our” mean KVETO GROUP PTY LTD (ACN 699 070 098, ABN 36 699 070 098), trading as KVETO SUNSPIRE.

This policy applies to personal information handled through kvetosunspire.au, our enquiry and quotation processes, communications, solar and battery services, customer support, and related business activities.

“Personal information” has the meaning given by applicable privacy law and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information we may collect

Depending on your dealings with us, we may collect:

• identity and contact details, including your name, email address, telephone number and postal or installation address;
• property and site details, including property type, ownership or authority, roof information, access information, photographs and relevant site conditions;
• energy and system information, including electricity bills, consumption information, meter or phase details, existing solar equipment, inverter information and fault messages;
• enquiry, quote, contract, installation, cleaning, maintenance, warranty and complaint records;
• payment and transaction information required to administer an agreed service, noting that payment providers may process card or banking details on our behalf;
• communications with us, including telephone, email, website-form and social-media correspondence;
• marketing preferences and consent records;
• technical information such as IP address, browser type, device information, referring pages, website activity and cookie identifiers; and
• information about suppliers, contractors, business representatives and job applicants where relevant.

We do not generally seek sensitive information. If sensitive information is reasonably necessary for our functions, we will collect it only with consent or where otherwise permitted by law.

3. How we collect information

We usually collect personal information directly from you when you submit a form, request a quote, call or email us, communicate through social media, accept a quotation, arrange a service, provide documents or participate in customer support.

We may also collect information from an authorised representative, property owner, business, installer or contractor, electricity retailer or distributor, product supplier or manufacturer, finance or payment provider, publicly available source, referral partner, or service provider where lawful and reasonably necessary.

You may browse general parts of our website without identifying yourself. If you do not provide information needed for an enquiry, quotation, site assessment or service, we may be unable to respond fully or provide the requested service.

4. How we use personal information

We may use personal information to:

• respond to enquiries and prepare, discuss or administer quotations;
• assess solar, battery, installation, cleaning or maintenance requirements;
• verify property, site, energy or existing-system information;
• arrange products, services, site visits, installation, grid-connection steps and customer support where agreed;
• communicate about scheduling, service updates, safety, warranties, complaints and account administration;
• process payments and maintain financial and business records;
• manage relationships with customers, suppliers, contractors and business partners;
• improve our website, services, customer experience, security and internal processes;
• send marketing where we have consent or are otherwise permitted by law;
• detect fraud, cyber threats, misuse or unlawful activity; and
• meet legal, regulatory, insurance, tax, accounting and dispute-resolution obligations.

We do not currently use personal information in automated decision-making that we expect to significantly affect an individual’s rights or interests. If this changes, we will update this policy as required by law.

5. When we may disclose information

Where reasonably necessary for the purposes described above, we may disclose personal information to:

• authorised employees, representatives, contractors and appropriately qualified service providers;
• solar installers, electricians, inspectors and other trades engaged for an agreed project;
• product manufacturers, distributors and suppliers, including for availability, technical support or warranty matters;
• electricity distributors, retailers, metering providers, regulators, government bodies and scheme administrators where relevant;
• payment processors, finance providers and professional advisers;
• website hosting, cloud storage, customer management, communications, analytics, marketing, cybersecurity and IT providers;
• insurers, auditors, accountants, legal advisers and debt-recovery providers; and
• courts, tribunals, law-enforcement bodies or other parties where required or authorised by law.

We do not sell personal information. We require service providers to use information only for authorised purposes and to protect it appropriately, subject to applicable law and contractual arrangements.

6. Overseas storage and disclosure

Some technology, cloud, communications, analytics or support providers may store or process information outside Australia. The countries involved may vary depending on the provider and service used.

Where the Australian Privacy Principles apply, we will take reasonable steps before disclosing personal information overseas as required by APP 8, unless an exception applies. You may contact us for current information about likely overseas locations relevant to your information.

7. Direct marketing

We may send information about Kveto Sunspire products, services or offers where you have consented or where otherwise permitted by law. Commercial electronic messages will identify the sender and include a way to unsubscribe.

You can withdraw marketing consent at any time by using the unsubscribe facility in a message or contacting us at info@kvetosunspire.au. We will action electronic-marketing unsubscribe requests within the period required by law. Service, safety, transaction and account messages are not marketing and may still be sent where necessary.

8. Cookies, analytics and third-party websites

Our website may use cookies and similar technologies for functionality, security, analytics, performance and, where enabled, advertising. These technologies may collect device and browsing information.

You can manage cookies through your browser and any consent controls presented on our website. Blocking some cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies.

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties handle information.

9. Security, retention and data breaches

We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably needed for the purpose collected, our business functions, warranty and service records, dispute management, and legal, tax or regulatory requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful retention obligations.

If a data breach occurs, we will contain and assess it and take remedial action. Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

10. Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below.

We may need to verify your identity. We will respond within a reasonable period and, if we refuse a request or charge a permitted reasonable cost, we will explain the basis where required by law.

11. Privacy enquiries and complaints

If you have a privacy question or complaint, contact our Privacy Officer using the details below and describe the issue. We will acknowledge and investigate the matter and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner. Other complaint avenues may also be available depending on the circumstances.

12. Contact us

Changes to this policy

We may update this policy to reflect changes to our practices, technology or legal obligations. The current version will be published on this page with its effective date.